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Delivery Policy

  1. We provide nationwide delivery services. Once you have entered the delivery address, you would be informed with the delivery charges. Please take note that delivery address Is final and any changes are not allowed. Kindly double check your address before placing your order. 
  2. Shipping charge would be advised on your final amount of purchase before proceeding with the full transaction.
  3. Your order will be delivered via our preferred carrier, dependent on size and weight.
  4. Tracking No is available for you to receive a shipping confirmation via e-mail, so you could follow its journey to your doorstep.
  5. If you are not present when your package arrives, the carrier will leave a card informing you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange your order delivery.
  6. Shipping period for cities in Malaysia would take two (2) to five (5) business days, depending on the courier company.
  7. Please be advised that on any public holiday dates, deliveries might not be made. In this instance, please expect your order to arrive in the next business day.
  8. We work closely with our shipping partner to minimize the potential impact of delays on our domestic customers. However, while we aim to ensure that all orders are received when expected, delivery to a remote destination is not always guaranteed to arrive within the specified shipping timeframe.
  9. In the event whereby we cannot deliver to certain postcodes, we suggest that you select a different shipping destination.
  10. This policy is only applicable for purchase made on SARIMA Online Store. Item(s) purchased through SARIMA Offline Store and any other marketplaces shall not be entitled to this policy.