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Return & Refund Policy

Please note that only wrong item(s) or damage item(s) sent will be accepted for return/exchange.

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any exchange/refund. SARIMA will also not be responsible if your shipment is lost during the return transit. For return/exchange item(s), please allow some time for us to ship back replacement item(s). On another note, for damaged item(s) and in the event there is no replacement item(s), please allow some time for us to check and confirm the damaged goods/products, and customer will received their refund within five (5) after the confirmation.

Please return your purchase to the following address:
SARIMA INTERNATIONAL SDN BHD
17 Lorong CP4/36A, Taman Cheras Perdana,
43200 Cheras, Selangor


Please contact us at sarima.sales@gmail.com if you have any questions or doubts.